Shipping Policy

At Your Choice Charities, we provide a platform that connects compassionate buyers with generous sellers to support charitable causes. Please note that Your Choice Charities does not ship any items. All products are shipped directly by the individual sellers, who are solely responsible for their fulfillment process.

1. Seller-Handled Shipping

  • All items purchased through the marketplace are shipped directly by the seller.

  • Each seller is responsible for setting their own shipping fees, delivery methods, and timelines.

  • Buyers will receive tracking information (when available) directly from the seller.

2. Estimated Shipping Timeframes

  • Estimated delivery times vary depending on the seller’s location, shipping provider, and the buyer’s destination.

  • As a general guideline:

    • Domestic shipping may take between 5–10 business days.

    • International shipping may take between 10–21 business days, depending on customs and local delivery conditions.

  • These are estimates only. Actual delivery times may vary.

3. International Shipping Disclaimer

  • Not all sellers may offer international shipping—please check individual product listings before purchasing.

  • Buyers are responsible for any applicable customs fees, taxes, duties, or import regulations in their country.

  • Your Choice Charities is not liable for delays caused by customs or international shipping issues.

4. Refunds, Returns, and Shipping Issues

  • Since sellers are responsible for fulfillment, any refund or return requests must be made directly to the seller.

  • If a product is lost, damaged during shipping, or not delivered, buyers should contact the seller first to resolve the issue.

  • Your Choice Charities is not responsible for shipping disputes or refund processing.

5. Contacting Sellers

  • Buyers can reach out to sellers through our platform’s messaging system to inquire about shipping status, tracking, or delivery issues.

  • We recommend saving all communication and receipts for reference in case of disputes.

Local Pickup or Delivery (at Seller’s Discretion)

  • Some sellers may offer local pickup or delivery options as an alternative to shipping.

  • Availability, locations, and scheduling of local pickup or delivery are set by the individual seller.

  • Buyers and sellers must coordinate directly to arrange a safe and mutually agreed-upon exchange.

  • Your Choice Charities assumes no responsibility or liability for local pickups or in-person deliveries.